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Privacy Policy

“SIS CREDIT” (“”) understands that protecting and maintaining privacy is important to consumers. Therefore, we would like to indicate what information we collect and how we use it.

“SIS CREDIT” AD is a company incorporated under the laws of the Republic of Bulgaria, entered in the Commercial Register of the Registry Agency under the Unified Identification Code 204159831 and is a registered administrator of personal data with the Commission for the Protection of Personal Data with Registration Number … ..

According to our obligations under Regulation 2016/679 of the European Parliament and of the Council (the “General Data Protection Regulation”), we would like to inform you that the processing of personal data such as name, address, telephone, email address will always be in compliance with it and the specific data protection provisions of the Bulgarian legislation applicable to Sis Credit AD
Collection and use of personal data

“Personal data” means any information relating to an identifiable natural person or a natural person that can be identified (“data subject”). An identifiable natural person is a person who can be identified, directly or indirectly, in particular by an identifier such as name, identification number, location data, online identifier or one or more signs specific to the physical, physiological, genetic, mental, mental, economic, cultural or social identity of that individual. does not collect the abovementioned information unless it is specifically provided for the preparation for the conclusion or the conclusion and / or performance of a contract and / or the explicit consent to its use (eg when filling in your personal information in the Compensation Calculator, participation in a poll, race or raffle or request for other information).
Legal basis for the processing of personal data

In accordance with our obligations under the General Data Protection Regulation, please be advised that collects and processes personal data on a legal basis for the preparation of a contract or a contract already concluded under our Terms and Conditions.

In addition, stores, uses and transmits your personal data on the basis of your consent and in so far as – in terms of content and time – it is necessary in each particular case, to respond to your questions, fulfill your request, or inform you of the status of your claim.
Purposes of the processing of personal data

Personal data transmitted by you to is automatically stored. Such personal data are stored for purposes of contacting you in order to be identified as our counterpart and in order to identify you as your proxy and mandate to the air carrier to which we claim compensation under Regulation 261/2004 on your behalf. The provision of your personal data is a contractual requirement and without them we can not perform the collection of the due compensation under Regulation 261/2004. In case you refuse to submit your personal data, the contract can not be concluded or would be void due to lack of mandate identification. The personal data we collect and process at different stages of our contractual relationship are first and last name, address, telephone, email address and possibly a copy of an ID card or passport if this is necessary and provided for by law.

Any transfer of your personal data, such as transferring login data from our website to social networks on third-party websites such as Facebook or Google, requires your explicit consent. warrants that you will not sell and will not share your personal data with third parties except for the processing purposes listed above.

Use of personal data for advertising and marketing purposes will not use your personal information for advertising or marketing purposes. We may use your data to create and maintain a profile to provide personalized information about your claim.
Automatically recorded information (non-personal data)

When you sign in to our site, we automatically collect general information that is not related to your personal information, such as the name of the Internet Service Provider (or, in the case of company networks, the name of your employer or company), the sites that have redirected you to our site, the information you’ve searched for in the search engine on our site, the date and time of login, and the operating system and version of your browser you are using.

This information is collected and analyzed anonymously. It is used only to improve the attractiveness, content and functionality of our website. Not further processed and not passed on to third parties.
Your rights as a data subject

Each data subject has the following rights under the General Data Protection Regulation:

the right to confirm that their personal data are being processed;
the right of access and free information about her / her personal data stored by us and collected during the visits to our site;
the right to correct inaccurate personal data without undue delay;
the right to limit the processing of personal data;
right to delete if processing is no longer required;
the right to data portability;
the right to object to the processing of personal data relating to the data subject;
the right to withdraw consent to the processing of the data. Any data subject may withdraw his consent to the use of his or her personal data in whole or in part at any time with future effect.

If you wish to exercise one of the above rights, you can send a message / request with your exact request to the following email address:
The term for which your personal data is stored

Your personal data is stored within the time limit specified in the relevant law. Upon expiry of these deadlines, relevant data will be erased if it is no longer necessary for the performance of a contract.

To make it easier to use our website, we use cookies. Cookies are small data files that are stored on your computer’s hard disk by your browser and are required to use our website. We use cookies to better understand how people use our site and provide improved navigation. Cookies help us see, for example, whether a page on our site has already been visited. Cookies also tell us if you’ve visited the site or are a new visitor. Cookies do not store personal data and collect any other information that could identify you. If you do not want to receive cookies, please configure your internet browser to delete all cookies from your computer’s hard drive, block cookies, or warn you before storing a cookie.

Google analytics

This website uses Google Analytics, a Google Inc. Internet Analysis service. (“Google”). Google Analytics uses a specific cookie, namely a text file that is stored on your computer, and allows you to analyze how you use the site. Information about the use of this site generated by the cookie is usually transferred to a Google server in the U.S. and stored there. We would like to note that the role of Google Analytics on this site includes the code “gat._anonymizeIp ();” to ensure anonymous IP addressing (so-called IP masquerading). In view of the anonymity of the IP addresses visiting this site, your IP address is abridged by Google within the EU and the countries of the European Economic Community. Only in exceptional cases is the full IP address transferred to a Google server in the United States and shortened there.

Google uses this information on our behalf to analyze how you use the site and to produce site activity reports and provide additional services related to the use of the site and the use of the website of the site operator. The IP address that is transferred to Google Analytics from your browser is not consolidated with other Google data. You can prevent storing cookies by setting up your browser software. You can also prevent Google from recording data related to the way you use the site generated by the cookie (including your IP address) and recording this data by downloading and installing the plug-in for the browser from http: // You can find additional information about these terms and data protection at
Technical security regarding the protection of personal data

We have taken technical and organizational measures to protect your data from loss, alteration, theft or access of unauthorized third parties.
Updates and changes

We may alter or update parts of this document at any time and without prior notice. Please check periodically to be aware of any changes or updates. We will indicate the date of the last change.

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